Introduction

Welcome to the Lena learning management system. This Refund Policy details our commitment to transparent billing practices and outlines the terms of the annual contract agreement between Lena Technologies Ltd. and subscribing educational institutions.

Annual Contractual Agreement

• Contract Term:

  • Schools enter into an annual contractual agreement with Lena Technologies Ltd., signifying their commitment to use the Lena service for one year.

  • The contract automatically renews each year unless the school opts out from their management portal 30 days before the current contract term ends. If a school opts out, they lose access to Lena services after their contract expires.

• Contractual Obligation:

  • Upon entering the contract, schools agree to a yearly subscription fee, billed monthly, for each student enrolled in the service.

  • The total annual subscription fee is $20 per student, divided into 12 equal monthly payments.

Billing Structure

• Monthly Charges:

  • Regardless of the actual usage, the monthly charge per student is approximately $1.67, which is one-twelfth of the annual fee.

  • Invoices are issued at the beginning of each billing cycle and reflect the charges for the month based on the student count at that time.

  • At any point during the month, the school can track the estimated cost of their usage for the month from their management portal.

  • Any discount(s) provided to Schools is applicable only to the Service Term and will not be applied to any subsequent Renewal Term.

  • Recurring Subscription Fees for each Renewal Term will be billed at Lena’s at the full applicable Fee for the Services, unless.

  • Lena has a right to review and change the price for its service at anytime provided that Lena has given written notice of a pricing increase at least sixty (60) days prior to the expiration of the then-current Service Term. In any case, any pricing increase subject to this section shall be effective upon commencing each Renewal Term and thereafter.

• Payment Terms:

  • Payment is due upon receipt of the invoice.

  • Schools are given a 7-day grace period for payment; failure to pay within this time frame may result in service suspension.

• Taxes:

  • The Fees do not include any sales or other applicable taxes, levies, duties, or similar assessments assessable by any jurisdiction. Each Party is responsible for their own tax obligations.

Refund Eligibility

• Cancellation and Early Termination:

  • Should a school decide to cancel its subscription, they may do so with the understanding that the contract covers the entire year.

  • There will be no refunds for any remaining months within the contractual year should the school decide to terminate early.

  • Upon cancellation, the service will remain active until the end of the paid contractual period.

  • Schools can only request for refunds where payments are deducted erroneously after the school had indicated its intention to opt out before the next billing period.

• Service Downtime:

  • For significant service interruptions caused by Lena Technologies Ltd., schools may be eligible for a prorated credit or refund, as determined on a case-by-case basis.

• Billing Errors:

  • Lena Technologies Ltd. will refund any overcharges due to billing errors within 30 days of confirmation of the error.

Refund Process

1. Requesting a Refund:

   • Schools must request refunds in writing via email, specifying their account information and detailed reasons for the request.

2. Review and Processing:

   • Lena Technologies Ltd. will review the request and process refunds within 30 days, subject to approval based on the terms of this policy.

3. Refund Issuance:

   • Approved refunds will be credited back to the original form of payment.

Non-Refundable Charges:

• Fixed Monthly Fees:

  • The fixed monthly fees under the annual contract are non-refundable.

Amendments to Refund Policy:

• Policy Changes:

  • This Refund Policy may be updated. Schools will be informed of significant changes.

Contact Information

For inquiries or to request a refund, please contact billing@lena.africa.